If you are dissatisfied with us or your travel booking, you must submit your complaint to us through our dedicated customer experience team, within ninety six hours of returning from your travel, in order for us to investigate the complaint efficiently and to ensure that we are provided with a fair opportunity to rectify the situation and mitigate any losses or damage. Any and all third party claims must be made directly with the Third Party Service Provider of the travel product supplied. Stolen or lost luggage must be reported to the airline prior to leaving the airport.

We value your feedback. If you have a compliment, complaint or wish to share your experience with us, please contact customer care at: 076-964-8806, or email us on enquiries@gotrips.co.za